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General Conditions of Contract


1. IDENTIFICATION OF THE HOLDER

The present General Conditions of Contract - hereinafter CGC -, regulate the conditions of purchase of the different products offered on our website owned by Evinpa Leisure and Culture S.C., with N.I.F. J94045606, and address at Avenida La Coruña, 17, Pontevedra. Email: info@guiadospontevedra.com, Telephone: 654 222 081.

2. OBJECT

The present conditions of purchase, as well as any other particular conditions that may eventually exist, and which will be duly displayed on the corresponding screens, constitute the normative regulatory framework for the acquisition of our products and which will be formalized directly on this website.

The conditions of purchase have been prepared in accordance with the provisions of Law 34/2002, on services of the information society and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the text consolidated the General Law for the Defense of Consumers and Users, the Law 7/1996 on the Regulation of Retail Trade and other complementary laws, all of them legal provisions of obligatory application. The acquisition of the products can only be done by users over eighteen (18) years old, who must follow the steps and instructions that will accompany the entire purchase process, consistent, by way of example: (i) Filling in the form; (ii) Acceptance of purchase conditions, which implies the reading, understanding and irrevocable acceptance of each and every one of them, as well as, where appropriate, of the particular conditions that may be applicable and (iii) immediate receipt of mail electronic summary in the account used in the form or - failing that - in the shortest possible time and always before the following twenty-four hours.

3. FORMS OF PAYMENT

We have hired a payment gateway that meets the security standards required in electronic commerce, so all data transmitted will be encrypted to ensure maximum security through HTTPS protocol, so we guarantee that the transaction will be will perform safely. Currently only payment by credit card is available.

4. CANCELLATION POLICY BY GUIADOS PONTEVEDRA

Guiados Pontevedra will not be responsible for paying any additional compensation to the traveler if the cancellation is due to:

a) The number of people registered for the excursion is less than the minimum number specified on the web or in the information that we send about the excursions to be made. Guiados Pontevedra will notify the traveler of the cancellation within the term established in it, which at the latest will be 48 hours before the date of the excursion

b) If Guiados Pontevedra is unable to execute the contract due to unavoidable and extraordinary circumstances, and the traveler is notified without delay before the start of the excursion.

5. CANCELLATION OR WITHDRAWAL BY THE CONSUMER

The consumer has the right to desist from the excursion contracted at any time before the beginning of the tour or tour. In all cases, the consumer must pay the management and cancellation costs resulting from the withdrawal. Also, if this withdrawal occurs within 7 days at the beginning of the tour or tour, you must pay a penalty depending on the time remaining to make the tour or tour, which will be:

a) 25% if it produces between 7 and 5 days of the tour or excursion.

b) 50% if it takes between 4 and 3 days of the tour or excursion.

c) 100% 48 hours before the tour or excursion.

d) Iyou don’t show on the day or the tour or you arrive late.

6. APPLICABLE LEGISLATION

These General Conditions are governed by Spanish law. The resolution of conflicts or controversies will be submitted to the Courts and Tribunals of Pontevedra, except in the cases in which the forum corresponds to the domicile of the buyer.

7. PROTECTION OF PERSONAL DATA

See in this respect the corresponding privacy and cookies policy, which, duly identified, can be found at the bottom of the main page and in its corresponding section.